Welcome to Craftbench, Inc.'s Privacy Policy. This policy outlines how Craftbench, Inc. (“Craftbench”, “we”, or “us”) collects, uses, and discloses personal data and other information when you use our website at www.craftbench.ai (including all subdomains, the “Website”) and our software-as-a-service platform (the “Service”). It's important to us that you understand our policies and procedures regarding your personal data and the choices available to you under this policy.

1. Introduction

Craftbench is committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, disclose, and protect your information when you interact with our Website and use our Service. By accessing or using our Service, you agree to the terms of this Privacy Policy.

2. Scope and Applicability

This Privacy Policy applies to personal data collected through our Website, the Service, and any other interactions you may have with Craftbench. It covers information collected directly from users, including data provided during account registration, communication, and use of our Services.

3. Definitions

In this Privacy Policy:

• Personal Data: Refers to any information that relates to, describes, or can be used to identify an individual, directly or indirectly.

• Service: Refers to the software-as-a-service platform provided by Craftbench.

• Website: Refers to the Craftbench website accessible at www.craftbench.ai

  
  

4. Information We Collect

Craftbench collects various types of information from users to provide and improve our Services. This information may include:

• Identifiers: Name, email address, phone number, username, and IP address.

• Financial Information: Payment details necessary for subscription-based services.

• Usage Information: Browsing history, interaction with our Website, and device information.

• Location Data: With user consent, location information for service optimization.

• User-Generated Content: Text, images, or other content users upload or create on our platform.

• Cookies and Tracking Technologies: Information collected through cookies and similar technologies.

We collect this information to provide, personalize, maintain, and improve our Services, as well as to ensure the security of our users and comply with legal obligations.

5. How We Use Your Information

Craftbench uses personal data for the following purposes:

• Service Provision: Providing access to our Service, managing user accounts, and delivering customer support.

• Communication: Sending important notifications, responding to inquiries, and facilitating transactions.

• Marketing: With user consent, sending promotional communications about Craftbench products and services.

• Analytics: Understanding usage patterns, conducting research, and improving our Service.

• Customization: Personalizing user experience and content based on preferences and usage.

  
  

For example, we may use your email address to send you important updates about our Service or promotions. We may also analyze user data to identify trends and improve our platform's performance.

6. Legal Basis for Processing

We process personal data based on:

• Contractual Necessity: Performance of a contract with users.

• Legitimate Interests: Pursuing our legitimate business interests, including marketing and service improvement.

• Consent: When users have provided explicit consent for specific processing activities.

  
  

For instance, when you create an account with Craftbench, we rely on contractual necessity to provide you with our Services. If you opt in to receive marketing communications, we will process your personal data based on your consent.

7. Data Retention

Craftbench retains personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Retention periods may vary based on the nature of the data and legal obligations.

For example, we may retain your account information as long as you maintain an active account with us. If you request deletion of your account, we will securely delete your personal data in accordance with our retention policies.

8. Your Rights

Users have the following rights regarding their personal data:

• Access: Request access to personal data and information about its processing.

• Rectification: Request correction of inaccuracies in personal data.

• Erasure: Request deletion of personal data, subject to legal requirements.

• Restriction of Processing: Request limitations on how personal data is used.

• Data Portability: Obtain a copy of personal data in a structured, machine-readable format.

• Objection: Object to processing of personal data based on legitimate interests.

  
  

For instance, if you wish to access or update your personal data, you can contact our support team at hello@craftbench.ai. We will respond to your request within a reasonable timeframe and provide assistance accordingly.

9. International Data Transfers

Personal data may be transferred to countries outside the user's jurisdiction, with appropriate safeguards in place to ensure data protection.

For example, Craftbench may use third-party service providers located in different countries to process personal data on our behalf. In such cases, we implement standard contractual clauses or other legal mechanisms to ensure data protection compliance.

10. Security Measures

Craftbench implements robust security measures to protect personal data from unauthorized access, use, or disclosure. These measures include encryption, access controls, and regular security audits.

However, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee the absolute security of your information, but we take all reasonable precautions to protect it.

11. Marketing Communications

Users can opt out of receiving marketing communications at any time by following the instructions provided in such communications or by contacting Craftbench directly.

For instance, if you no longer wish to receive promotional emails from us, you can unsubscribe using the link provided in the email. We will promptly update our records to reflect your preferences.

12. Sharing of Information

Craftbench may share personal data with:

• Service Providers: Third-party service providers who assist in providing our Services, subject to confidentiality agreements.

• Business Partners: Partnerships for joint marketing activities or service integration.

• Legal Requirements: Compliance with legal obligations, such as responding to subpoenas or government requests.

  
  

For example, if we engage a third-party payment processor to facilitate transactions, we will share your payment information with them to process payments securely.

13. Children's Privacy

Craftbench does not knowingly collect personal data from individuals under the age of 13. If we become aware that we have inadvertently collected such information, we will take steps to delete it.

For instance, we implement age verification measures during account registration to prevent minors from using our Services. If a parent or guardian believes that we have collected personal data from a child under 13, they can contact us to request deletion of the information.

14. Changes to this Policy

Craftbench may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Users will be notified of material changes via email or through our Website.

For example, if we make significant updates to our Privacy Policy, we will notify users via email at least 30 days before the changes take effect. By continuing to use our Services after such changes, you consent to the updated Privacy Policy.

15. Compliance with GDPR

Craftbench, Inc. complies with the General Data Protection Regulation (GDPR) in its handling of personal data of individuals in the European Economic Area (EEA), Switzerland, and the United Kingdom (UK). This includes ensuring lawful and transparent processing, collecting personal data only for specified purposes, implementing appropriate security measures, and respecting individuals' rights regarding their data. If you are located in the EEA, Switzerland, or the UK, you have specific data protection rights as outlined in this Privacy Policy, including the right to access, correct, or delete your personal data. Craftbench takes data protection seriously and strives to uphold the principles and requirements set forth by the GDPR.

16. Contact Us

If you have questions or concerns about this Privacy Policy or our use of your personal data, please contact us at:

Craftbench, Inc.

hello@craftbench.ai

1111b South Governors Avenue, Dover, DE 19904